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Phired Up is a team of high performers who are deeply passionate about our mission and dedicated to our colleagues and partners. We want people who are passionate and dedicated, too (not just people who need a job).
We’re not just another company with a mission statement. Phired Up is a company ON a mission to create the future of fraternity and sorority by transforming the way people join. We believe a healthier, safer, more inclusive fraternity and sorority experience will come from re-engineering the joining processes of our communities and organizations.
Phired Up is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Customer Success Manager (IFC-Affiliated HQ Partners & ChapterBuilder)
Reports to: Director of Customer Success
Location: Remote (Continental United States) with occasional travel
Salary Range: $55,000 - $60,000 annually, commensurate with experience
To Apply: Send your resume, two professional references, and a brief summary of your customer service and IFC-growth related experience by email to careers@phiredup.com. Applications will be accepted until the position is filled.
Position Summary:This key member of the Customer Success team will serve as the strategic advisor for all ChapterBuilder partners, with a focus on national partners who have adopted ChapterBuilder as the core of their Growth System. This role will involve guiding partners through the successful implementation of ChapterBuilder’s CRM strategies, ensuring alignment with their long-term goals and optimizing the software’s impact on their chapters’ growth. By proactively offering tailored consulting, the position will ensure Growth System adoption, continuous improvement, and advance partnerships to be more “on system”. Regular communication will include strategic insights on renewals, training opportunities, and the identification of new ways to drive measurable growth for partners. They will become a leading expert of the IFC Growth System for the Phired Up team, assisting in both partner retention and business development opportunities.
At least two years of professional experience is required. Demonstrated experience supporting traditionally IFC-affiliated organization growth, and membership in an IFC organization, is strongly preferred.