Archive for the ‘Social Excellence’ Category

Connection Through Curiosity

Friday, March 22nd, 2013

by Vince Fabra

The path to deeper personal connection is curiosity, not commonality.

Far too often in conversation we will say or hear someone say, “Oh my god! Me too.” Then, the story or anecdote will follow that loosely relates to what was previously said. Here is an example.

“So, when I was in 7th grade, I broke my arm…” she says.
“Oh my god! Me too,” he replies.
“That’s so crazy!” she says.
“I know, right?!” he agrees.

This is a natural conversation habit. Most people do this not to “1-UP” or try to impress, but to try and find connection. We are so excited that we have something to contribute to the conversation that we cannot wait to let the person or group know that we have a similar experience.

Commonality is fine, but how would that same “broken arm” conversation look when curiosity replaces commonality.

“So, when I was in 7th grade, I broke my arm…” she says.
“Oh my god! How did it happen?” he asks.
“Well, (INSERT INTERESTING STORY),” she explains.
“Golly, that was a crazy story,” he says. “What did you feel you gained from that experience?”
“Hmmm… I guess (INSERT PERSPECTIVE GAINED THROUGH DIFFICULT EXPERIENCE),” she says.
“Really cool. I also broke my arm in 7th grade,” he shares.
“Oh my god! Tell me more about that,” she requests.

In conversation, you will naturally feel the need to blurt “Oh my god! Me too!” That does not mean that you are hogging the conversation or that you love talking about yourself. Most times, it is an attempt to find a better conversation with a stranger, acquaintance or close friend. My challenge to you is to find that better conversation through curiosity. Replace your “OMG! ME 2”’s with curious questions and you will learn more, have better conversations and create stronger connections. Try it, tell me about your results and I will try my best to respond with curiosity instead of “Oh my god! Me too!”

Situational Awareness

Friday, March 22nd, 2013

by Vince Fabra

Bill Murray Cover Situational awareness is an underrated piece of the lifestyle of Social Excellence. Using the context of a situation to drive the content of our conversation is a quick path to a strong connection.

Here are two stories, one about a phriend of Phired Up and one personal, that share how situational awareness can lead to meaningful relationships, powerful conversations and just better stories to share with friends.

Ian Lowe, Executive Director of Pi Lambda Phi, shared a fascinating story with me recently of how he used situational awareness to turn an ordinary moment into a meaningful relationship (“meaningful” is a sincere understatement).

While attending a professional conference, Ian Lowe found himself in an educational session sitting near a stranger. Waiting for the session to start, Ian wanted to talk to this person and was searching for the perfect way to strike up a quality conversation. Did he go with the old-fashioned “Hi, my names is…”? Nope. Did he do the overused name-tag peak and begin asking questions about name, school and position? Not this guy. He used some situational awareness and asked a great question. Noticing the situation, Ian leaned over and said, “Hi. So tell me why you chose this session.” This was the gateway to a great conversation, and this is also the story of how Ian met his fiancee, Christine. Ian and Christine’s story is one full of bold choices, fun memories and sacrifice, but it all started with situational awareness.

If you know anything about me, you know I love comedy. If you know anything about comedy, you know that for the better part of three decades, few have done it better than Bill Freakin’ Murray. With a little bit of situational awareness, I was able to meet one of my comedy heroes in a fun, unique way.

Flying out of my home in Charleston, SC, I was checking into my Delta flight as I turned and saw Bill Freakin’ Murray (Mr. Freakin’ Murray lives in Charleston when he’s not making movies). He was standing with a younger woman who was either family, a friend or an assistant. Stopping to take notice of the situation, I gathered a few things. She had bags, he did not and their conversation did not seem to be a pleasant one. Perhaps they were discussing a travel delay of hers or some other stressful matter. Situational awareness was telling me this was not the time to walk over, stick my hand out and say, “I’m a huge fan.” I had to think fast, because passing up on this chance would become a huge regret of mine. Then I remembered my ticket to a great conversation. In my backpack, I had an issue of GQ magazine. This particular issue had Bill Freakin’ Murray on the cover. I sat down in a chair in his direct eye line, I pulled out the magazine, and just stared at him. For about 60 nervous, anxious, heart pounding seconds, I waited for Mr. Murray to notice my ploy to get his attention. I saw his eyes recognize what I was holding, focus in on the picture and then notice me staring at him, realizing my goal to get his attention. He then stepped back and had a good laugh. He got the attention of the woman and pointed my way. I knew I was in. I walk/ran/sprinted over there, shook his hand and we began to have a conversation. We talked about his picture on the cover of GQ, the article inside, the Charleston comedy scene and my passion to be a comedian. We then parted ways, but not before I invited him to our weekly open mic, and if you’ve heard any stories about Bill Freakin Murray, he just might drop in one of these days.

Every moment is a choice. We can choose to say nothing or say something. And if we choose to say something, we can choose to notice our situation and use it to our advantage. Who knows what will happen? You may meet your future spouse, your childhood idol or you might just grow your organization through meaningful relationships.

Choose to say something and choose to say the right thing using situational awareness.

Purposeful Networking

Friday, March 15th, 2013

Jessica Gendron Williams was recently published in Essentials , a monthly educational e-newsletter provided to members of the Association of Fraternity/Sorority Advisors (AFA).  The article was titled, "Purposeful Networking" and can be found here

Phired Up is grateful for its long partnership with AFA, and we love finding ways to be more than a "vendor" to the community that means so much to us.  Thanks for allowing us to be a part of your world!

Hug Someone

Monday, December 17th, 2012

by Matt Mattson

Hug As a teacher of "Social Excellence ," a message filled with lessons about conversations, friendship, and human connections, I feel as though I should have something profound to say, as so many others seem to, after the terrible events in Connecticut last week. Perhaps about the cause being rooted in societal disconnection, or how one conversation perhaps could have prevented all of this.

I don’t have anything profound though. Truthfully I have no idea why this happened or what could have prevented it. I’m still personally speechless. As a father, as a human, I’m mourning and confused.

So, in lieu of some profound message, or really any lesson, let me make a recommendation (that I will personally try to follow). Hug someone in your life today. Tell the people around you that you love them — even if that’s not something you normally do.  Say the words. Express the depth of your caring.  Reach out and physically embrace someone.

In his speech at the memorial service yesterday, the President said something that touched me at my core, "There’s only one thing we can be sure of, and that is the love that we have for our children, for our families, for each other. The warmth of a small child’s embrace, that is true."

There is no deeper, more primal, more human way of connecting.  Hug someone. It feels to me like the right thing to do at a time like this.

A Generosity Dare

Wednesday, November 21st, 2012

by KJ McNamara

KJ McNamara Thanksgiving is coming right up which will quickly be followed by the warmth and excitement of Christmas and Hanukah.  The New Year is around the corner with promise of new beginnings and fun to come.  The excitement of the presidential elections is still fresh and exciting in everyone’s mind.    There is no wonder that this is truly many American’s favorite time of year.

Here at Phired Up, we love this season because it is the season of giving.  It is the time of year where we put our selves, our agenda and our needs second to give back and thank all of the wonderful people in our lives.  This is the time where we dedicate ourselves to a greater purpose and a greater cause. This is the time where we dedicate ourselves to the purest form of Generosity.

Generosity is one of the 4 pillars of Social Excellence , (as many of you know).  But very rarely do we examine this pillar alone and how much the pure idea of being generous can change the world and start a movement.

We love seeing all of your facebook posts about what you are truly thankful for, what a generous way to thank the people around you.  This form of generosity is a movement all on its own.

There are a lot of other ways people change the world during this time of year with their generosity.  They buy gifts for complete strangers and needy families.  They write a check to their favorite charity.  They volunteer at their local food bank. All of these are powerful gestures, but keep in mind that the spirit of generosity can be simple and not cost much time or money too…  Social Excellence teaches generosity as a way to BUILD CONNECTIONS WITH PEOPLE.  Give first — make someone’s day — and trust that there is no more powerful lubricant for relationships than pure generosity.  Simple acts — small momentary choices — can be powerful this time of year.  Check out these ideas:

Another pillar of Social Excellence is AUTHENTICITY.  This pillar, among other things, reminds us that within each person lies an authentic self that is made from the good stuff of life, as well as the tough stuff of life.  We never know what another person is going through — especially this time of year.  We never know how giving of ourselves, of our precious time and energy can literally make their day, their week, or their life better.

Mother Teresa once said, “Kind words can be short and easy to speak but their echoes are truly endless.”

We hear so many people want to matter to this world.  We hear professionals, students and mentors say over and over again that they deeply desire to make this world a better place.  If you want to change to world… be kind, be nice, make people’s day better just because you were in it.  Be generous. There is another quote by William J.H. Boetcker that says, “Your greatness is measured by your kindness.”

So we have a challenge for all of our best friends reading this.  A dare.  We dare you to be do three things each day that are purely GENEROUS.  Make three people’s day.  Whatever you choose, to do to accomplish that dare, WE WANT TO HEAR ABOUT IT!  Actually we want to see it!  Send us a picture on Twitter (#BeThePerson #SocialExcellence).  Upload a video toFacebook .  We love seeing these videos they inspire us every day and we would be more then thrilled to see all of your faces doing the things that make us feel so warm and fuzzy!

It only takes one person to change the world… Are you going to be that one person who starts a movement of generosity?  We will follow you, and so will so many others!

“Having a bounty on my head was unsettling” (Social Excellence Helped)

Tuesday, November 6th, 2012

Ryan Addis Ryan Addis is a recent alumnus of Grand Valley State University, and a member of a student organization we’ve been proud to support over the years.  He shared an anecdote with us via Facebook message about applying Social Excellence to his new career that we just had to share.  Here are his words:

"I’ve had some great success with social excellence I wanted to share. I’m working an armed security job in some rough neighborhoods in MI (Flint & Pontiac), and was tasked with trying to build rapport with residents in my patrol area who have some pretty poor views on security, police, and authority in general. By utilizing some techniques and ideas from Phired Up I’ve been able to build great respectful relationships with nearly all of the residents in my patrol zones. One shining example is a known gang member with a reputation for trouble. Word on the street was that the guard who patrolled before me caused a lot hardship for him, and his life was in danger. Naturally the thought of having a bounty on my head was unsettling, but I saw it as a challenge to be better than the rest. I eventually had the opportunity to strike up a conversation with "RayRay", and he surprisingly began to open up to me an incredible amount. In a very sneaky way I used fun zone/deep zone questions to break down the stereotype barriers and by the time the conversation had concluded I had learned all about his interests, passions, and even convinced/encouraged him to pursue his dreams of being an architect and going to school instead of continuing to commit crimes. This is just one of many examples but I have to tell you, I was proud of the outcome and my increasing social awareness/excellence. Over the course of a month at one site I have changed the views of many tenants about authority, and managed to create relationships with everyone through simple communication and caring. So thank you for teaching the idea of social excellence and equipping me with techniques to create such a positive impact on my environment."

“Want to go vote together?”

Monday, November 5th, 2012

by Matt Mattson

Knock Knock The definition of Social Excellence includes, "A desire to intentionally connect with others." and " The highest level of societal participation and contribution." Consider tomorrow (election day) a day for a special Social Excellence Dare:

We Dare You to knock on doors (no matter your party affiliation), and ask people to go vote with you. Offer rides, walk together, or take public transportation together.  On the way, have an open, accepting, deep conversation about stuff that matters to you. Do not try to change their mind (it’s probably too late for that). Just learn something and make sure you get at least one other person to vote with you.

Four years ago I had a great time knocking on doors as a volunteer for one of the candidates.  But you don’t have to be a volunteer with a campaign to engage with others and ask them, "Want to go vote together?"

There are very few other opportunities where it is truly socially acceptable to walk up to a stranger’s door and ask them to go do something really important.  Take advantage of the opportunity to connect with others tomorrow. And most importantly, GO VOTE!

Want to know when/where to vote? Click here .

Don’t Talk To Strangers(?)

Friday, October 26th, 2012

by Matt Mattson

61fwhjxsutl_bo2204203200_pisitb-sticker-arrow-clicktopright35-76_aa300_sh20_ou01_ Our daughters (1 and 4 years old) got this Berenstain Bears book that taught the age old mantra, "Don’t Talk to Strangers" a while ago.  As a teacher of Social Excellence, and as someone who derides this piece of childhood advice as one of the root causes for the chronic epidemic of anti-social behavior among young adults (see pg. 84 of Social Excellence: We Dare You ), I was not thrilled with this fear-mongering book featuring Brother and Sister bear, and I refused to read it to the girls for several weeks.  My daughters are very persuasive, however, with their little puppy dog eyes that they liberally deploy as a convincing weapon. Eventually I caved and begrudgingly added it to the pile of books we read together every day. You win some, you lose some.

I remain a very active encourager of social interaction between my daughters and all the nice "strangers" we pass by on any give day though.  I gently nudge the eldest often with a "say hi to that nice man," and a "it’s nice to wave and share your smile with others."  I want them to grow up to be confident young women who are able to easily engage anyone they encounter with social grace.

But then something terrible happened in our Colorado community.  Jessica Ridgeway was murdered in a gruesome way. This happened in a nice, upscale suburb where my daughters’ Grandparents happen to live. Jessica was 10. She was walking a short distance to school in a very safe area.

To be vulnerable, this horrible event gave me serious pause.  Obviously I grieve deeply for her family and those that love her, and can’t imagine myself in their shoes. A loss like that is unbearable and incomprehensible.

But it gave me pause in a different way too.  Are the Berenstain Bears right?  Should I be instilling my kids with a greater level of fear in the people they encounter every day?  Should I lean heavily toward "Don’t talk to strangers" as a mantra for them to recite on their way out the door every morning?

Genuinely, I haven’t yet discovered the answer. This parenting stuff is not always a piece of cake. I’m guessing we’re not the only parents challenged by this conundrum.  I’m sure the "right" answer is somewhere in between.

What I do know is that for us grown ups, the question of "Do I talk to that person or not?" is at the heart of our condition as social animals.  Whether we engage with others determines so much about the richness of our lives, the depth of our insight into others’ experiences, and the potential we have to make an impact in our world.

As followers of our Social Excellence message know, we believe that HANDSHAKES CAN CHANGE THE WORLD.  We believe that the distance between you and the change you wish to see in the world, is only a handshake away.  We know that organizations change the world — that’s why we do what we do.  We also know that handshakes lead to conversations, conversations lead to relationships, relationships lead to collaboration, collaboration leads to organizations, and as was mentioned, organizations change the world.  This is at the heart of our Social Excellence message.  So instilling any unnecessary level of social fear in a child could keep them from shaking a hand someday… and eventually prevent them from becoming the leader our world needs.

Perhaps that last line was a bit melodramatic — I’ll grant you that.  But so is teaching kids to avoid and fear all strangers when kidnappings and crimes committed against children by people they don’t know are REALLY rare.

So the question remains for my family (and for many families).

But for us grown ups, we don’t need to carry around all that fear of strangers stuff anymore (or not as much).  Particularly as we’re passing by co-workers, doing community service, sitting next to people on a plane, passing fellow students on campus, or walking through our neighborhoods.  Your answer to the question, "Do I talk to that person or not?" will determine your human experience, your organization’s/cause’s success, and your potential to change the world.  For us grown ups, our advice remains — BE MORE SOCIAL.  DO TALK TO STRANGERS.

And when you see a little kid walking by… wave, smile, say hi, ask their parents a curious question, be generous, be authentic, and make their day — you might just be the "stranger" they remember as an example of Social Excellence for years to come.  Counteract the terrible stuff in the world that floods people’s minds and creates social fears — shake more hands, give more smiles away, connect with more people on a Heart-to-Heart level.  Our society has enough scary stuff in it — it needs to be balanced out with your Social Excellence.

Your Civic Duty: Talk to People

Monday, October 22nd, 2012

img_0753 by Matt Mattson

This post was on my Facebook Newsfeed yesterday, and it made me smile. Social Excellence DARES us to engage with not only the people around us, but also the society around us. A line in the definition of Social Excellence reads, "The deepest level of societal participation and contribution."

So, at this vital juncture in our time as Americans, will you choose to engage? Will you choose to talk to your neighbors, representatives, family members, classmates, co-workers, and friends about the future of our society?

If you’re new to engaging with people about the important topics of our time, try some of these questions (you’ll note that none of them are, "So, who are you voting for?")

This election feels important, what issues are most important to you?

If you were in charge of the country for a day, what impression would you want to leave?

Who are the political leaders that you really admire?

How can we get more people in our [neighborhood, school, workplace, club, etc.] to vote?

We know it can be a bit scary to talk to people during election season — with all the sharp tones, accusatory mailers, incessant political phone calls, and attack ads, the tone of public discourse is not exactly pleasant — but that’s why Social Excellence matters right now. Will you talk to the people in your life about THE FUTURE OF OUR NATION? Our nation requests your service in this regard. It is what we’re founded upon. Just do it in a Socially Excellent manner.

Go talk to people. It is your civic duty.

Can INTROVERTS be Socially Excellent?

Monday, September 17th, 2012

by Matt Mattson

caring-for-your-introvert-and-extrovert I am an introvert . I don’t thrive off of large groups. Spending time alone gives me fuel. Quiet solitude is where I find some of life’s greatest joys. My natural tendency is to separate from the crowd… or at least seek a very small group of people to spend time with. I am an introvert.

Also, I am a professional speaker, trainer and coach. I work with large groups of people nearly every day for a living. I teach people social skills, I urge social engagement, and I co-authored a book on SOCIAL EXCELLENCE .  My work requires extraordinary amounts of social interaction, and I love my work.

It seems like those two preceding paragraphs couldn’t both be true about the same person.  I promise they are though. 100%. That’s me.

I’m reading a book about introverts title, "Quiet " by Susan Cain (see her TED Talk here, and read a recent NY Times editorial that she wrote here).  I’ll reserve my review of this book for another time, but I will share that it really got me thinking that there are probably a lot of "introverts" who hear our message of Social Excellence and assume it’s not for them. "I’m just not a people person," they might think. "I do my best work alone," they might even say.

I would offer, however, that the way we interact socially with the people around us is a) a choice, and b) the determining factor in our level of influence on the world around us.  While I might do my best work when I’m alone, I can’t share that work, those thoughts, those insights, with the outside world while I’m in my introverted bubble.  No matter the life path, I must eventually engage socially for my work to mean anything.  Are there exceptions to this? Probably. But most of us, if we want to change people’s minds, sell our wares, recruit new donors or members, influence others, or BE A LEADER, we must do so through other human beings .  We are social animals living in a SOCIETY. Our interactions with each other are the conduit through which that society flows.

I might be an introvert, but I make a choice to be Socially Excellent.  Do I take breaks, go quiet, disappear into the safety and warmth of alone time occasionally?  Yep. And I’m proud of it. In fact, I would recommend that to everyone who values a little quiet space. But I also deeply understand that the more hands I choose to shake, conversations I choose to have, and relationships I choose to build, the greater my potential to learn from others, be exposed to new ideas and experiences, have more people to support me when I need them, and influence others.

I might be an introvert, but I also want to matter to the world when it’s all said and done.  I know that the best way for me to do that, the best way for me to make a big impact, the best way for me to create the change I wish to see in the world is through my relationships with others.

Plus, once I started to choose Social Excellence as a lifestyle, I had better stories, more fun, and more success.

Yes, introverts can be Socially Excellent.