Turbo Boost Your Recruitment Motivation

February 8th, 2010

by Matt Mattson

turbo-boostWhen you look around your campus, do you see success stories?  Or do you see the same-old, same-old Greek organizations doing what they’ve seemingly always done?  Look around closely at other organizations on your campus?  Are they inspiring?  Do they challenge your concept of excellence?  Or are they just fighting to survive?

When it comes to recruitment (among other things) it is easy to get caught in a rut.  You look around and you see that you’re just as good as or slightly better than other chapters on campus, and that seems pretty good… yet you vaguely FEEL the problems that come with mediocre recruitment (cashflow, behavior issues, lack of recognition on campus, apathy, etc.).  While you know you can and should do better, there isn’t a lot of external motivation to change your behavior.

You need a TURBO BOOST!  Here are 5 ideas to turbo boost your motivation to recruit differently (and better):

1. Read these success stories.  Seriously.  Read how these chapters and inter/national organizations have dramatically changed for the better because of a change in recruitment processes (from static to Dynamic).

2. Call your inter/national headquarters and ask them to tell you about the biggest and best chapters in the country. Better yet, take a road trip to the biggest chapter in your fraternity/sorority at another college or university.

3. Attend a national or regional fraternity/sorority event (or a bigger interfraternal event like AFLV/NBGLC, SEIFC, SEPC, NGLA, etc.)

4. Find a chapter’s composite picture that has at least 50% more members than your chapter has and post a copy of it in your house or meeting area.

5. Calculate what your chapter’s budget could be if it had three times the members it has today.  Calculate the service hours and philanthropic dollars that a chapter twice your current size could accumulate.

BONUS IDEA:  Imagine you aren’t a Greek organization.  Imagine you’re just a group of dozens (maybe even hundreds) of the best of the best students from your campus all working toward a powerful, clear, emotional goal (caring for local foster children, traveling to Haiti to aid in relief, funding the education of underpriveleged youth in a nearby city, networking with the top business and political leaders in the world, etc.)  The only thing that holds you together is a set of shared values that you all commit to living up to every day.  What could you accomplish? If that doesn’t motivate you to want to recruit more people to help you, then I don’t know what will.

Go get ‘em.


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I Heart Recruitment & Delta Phi Lambda Sorority, Inc.

February 5th, 2010

Phired Up Productions often delivers custom social excellence, recruitment, and/or organizational growth programming to culturally based fraternal organizations. We recently received this note from Delta Phi Lambda Sorority, Inc., and thought it was a powerful testimonial — but more importantly — Ms. Seoh has a powerful message about what values-based recruitment looks like and how it can work.

deltaphilambda_logoHannah Seoh
National President
Delta Phi Lambda Sorority, Inc.
www.deltaphilambda.org

Mission Statement: Delta Phi Lambda Sorority, Inc. advocates Asian awareness and empowers women leaders through its values-based programs and everlasting sisterhood.

I first came across the book I Heart Recruitment in 2008.  Thinking that the book was written for Panhellenic Recruitment and also realizing that I (and most of my sisters) LOVE SPAM, it took a comfortable seat on the top shelf of my bookcase. After meeting Colleen, one of the authors, at the Western Region Greek Association Conference, I was touched by her bubbly nature and enthusiasm for the book’s premise of values-based recruitment and was hooked.  I felt compelled to read it.  After reading I Heart Recruitment, I realized that the ideas and principles that it discusses can be applied to any organization whether they are Panhellenic or culturally based.

I excitedly emailed my Executive Board some ideas taken from the book and several of them read it as well.  The idea of year long recruitment really struck a chord with us, and led us to reassess and revise our educational process and our recruitment policies. 

We decided to implement a recruitment workshop for all of our chapters in the summer of 2009.  In it we explained what a values-based recruitment process looks like – that the idea of “if you build it they will come,” does not always work to your advantage.  Recruitment means that you identify the campus leaders that you want in your organization and actively recruit them to join.  Key factors to look for in a potential member should be aligned with our seven virtues.

dplAfter implementation of the workshop we saw a 56% increase in our recruitment class from Spring 2009 to Fall 2009. 

Being a young organization that is run entirely on a volunteer basis we are constantly looking for ideas and ways to improve upon our policies without reinventing the wheel.  We are very grateful to Colleen and Jessica for having written this book and spreading their wealth of knowledge.  It has definitely been a valuable investment for us and we will continue to educate our chapters on the dynamic recruitment described in this book.

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The Fun Theory

February 4th, 2010

by Woody Woodcock

Watch this video from www.TheFunTheory.com

This seems to have clear applications to organizational recruitment. 

For those of you who have been a participant at a Dynamic Recruitment Workshop from Phired Up in the past, raise your hand if you laughed a lot and though it was awesome. Keep your hand up. Now turn to the person next to you and give them a high five right now! 

have-fun-woodyI’ll never forget the first time I saw the Phired Up team in action and high-fived someone. As you probably know watching a Dynamic Recruitment Presentation for the first time is like trying to take a sip of water from a fire hydrant. There is a lot of learning shoved down the throats of participants.  But it works.  Because we have a good time — it is fun. This always begs the question, though, “how do you take this back to your chapter?”  You could do it in a boring way, or you could make it creative and fun.

Think this or this.

I love how the folks at www.TheFunTheory.com  change behavior by making things creative and fun! 

How can you make recruitment more fun?  How can you make it a game?  How can you make it positively ridiculous or absurd?

The Fun Theory folks are awesome for trying to change people’s behavior in action.  What could you do on your campus, in your chapter, on an expansion, at your HQ, or at your institution that could yield the same results?

People will recruit if it is creative and fun.  People will want to join something creative and fun.  But remember, lowest-common-denominator fun (beer, sex, filth) is not very creative.  Can you actually add creative, fun, value to the lives of students in your organization and on your campus.  If you can, you’ll likely attract a lot of high quality people to do that with you.

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Not Just Talk — We Actually RECRUIT

January 28th, 2010

logophi-onlyby Matt Mattson

Several members of our team, including me, just read the book Let My People Go Surfing by Yvon Chouinard.  The author, and founder of the company Patagonia, suggests that companies “Tell the people you care about most the good work that you’re doing.  That’s what this blog is.

I’m proud of our company for a lot of reasons.  High on the list of things I’m proud of though, is this simple fact… we’re not just talk — we actually do what we teach.  I just thought I’d take a second to brag about that (and hopefully pass along the message that what we teach really works).

In many ways, we’ve built the company by using Dynamic Recruitment techniques.  I could go on and on about our “relationship-first, offer true value to customers, exemplify our values, and be remarkable business strategy”… but I’m going to skip right to the meat of what I’m talking about.  This January we’re teaching Dynamic Recruitment at over 20 different venues.  But we’re actually recruiting fraternity/sorority members in Arizona, Montana, Alabama, Ohio, Indiana, and Louisiana.  That’s just January… we’ve got a whole lot more actual recruitment work on the calendar.

Early on, I think a lot of the people who knew of Phired Up assumed we were just speakers or facilitators.  And we are.  We’re pretty good at that stuff, I think.  But we’re a lot more too.  We actually do the stuff we teach.  We know our recruitment system works because WE RECRUIT WITH IT!

Our Dynamic Recruitment, M.D. services allow us the opportunity to work directly with chapters, on-the-ground, out of the classroom, pushing them and helping them to recruit the highest quality students on their campus.  Several inter/national organizations have also partnered with us allowing us the opportunity to recruit with (and sometimes recruit for) them during expansion projects. 

My point with all of this is really simple.  When students hear our message for the first time, sometimes it seems so different than what they’re used to doing that it is hard to believe it can work better than their current system.  But it does.  Chapters around the country have told us so.  And we know it does, because we actually recruit with it.

Thanks for letting me say that I’m proud of the Phired Up team, I’m grateful to our fraternity/sorority partners, and I’m excited for the future of our movement.  Dynamic Recruitment, Social Excellence, and heightened expectations will continue to make fraternities and sororities the premier personal and leadership development opportunities on college campuses around the country.

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Follow-Up or Fail

January 26th, 2010

by Matt Mattson

I got an E-mail recently from a member of Delta Chi Fraternity’s expansion staff (professional fraternity recruiter).  There are two great lessons in his E-mail, so I’ll start this blog post by just sharing what he wrote.

From: Justin Sherman {Delta Chi HQ}
Sent: Tuesday, January 26, 2010 11:18 AM
To: Matt@PhiredUp.com
Subject: Greetings!

Matt,

Hope all is well with you! Just thought I’d share some information with you. Danny and I have been using your cold calling script on our current expansion. So far 100% of the men we have made contact with have set up a meeting with us. This has resulted in 30 meetings in two days. So if people need proof that the script works, here it is!

Thank you for the help at Florida State. It has made a tremendous difference at this expansion. My days are less stressful and far more productive.

Fraternally,

Justin Sherman

There are two excellent, practical, replicable recruitment lessons from that E-mail that stick out to me…

First of all, doing follow-up calls as Phired Up has taught them (here and here) can work incredibly well.  I’m not sure I’ve ever even gotten 100% success when using those scripts, so I’m thrilled that it worked so well for these guys.  The big lesson here is simple, call!  Phired Up teaches a series of lessons about how the best recruiters in the world behave, called Behaviors of the Best.  One of these behaviors is FOLLOW UP OR FAIL! 

Once you’ve met someone and gotten their contact information, within 24-72 hours they need a phone call.  Not a mass E-mail, not a Facebook poke, not a text message because you’re too chicken to call…  Call them!  In fact, now is a great time for you to call 5 people off of your chapter’s names list.  Now…

The other big lesson I take from this E-mail is the level of intensity a high performing recruiter should be at.  Thirty meetings in two days is what these 2 guys are doing. How many should your entire chapter (of 25, 50, 100 members?) be doing?  A lot more than 30. 

I talked with a chapter yesterday that said they were going to be satisfied with having 5 meetings with potential members next week.  5? 5?!  Chapters that want quantity to drive quality (if you want to be able to choose better members because you are choosing from among more potential members), chapters that are high performing recruiting chapters… these chapters understand that they should be meeting individually with 5-25 potential members a day at a minimum — especially during peak recruitment periods.  See this example.

This really speaks to recruitment intensity.  See this recent blog post for more on that, and see Phired Up’s new E-book on 365 Days of Dynamic Recruitment for Fraternities that was written by a college fraternity man for college fraternity men for even more.

Thanks to the staff at Delta Chi for letting us post this E-mail.

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Eye of the Tiger - Increase Recruitment Intensity

January 22nd, 2010

tiger-eyeby Matt Mattson

Your level of recruitment intensity is the difference between an average chapter and a championship chapter.

Do you approach recruitment with the Eye of the Tiger?

There are chapters that are “survivors,” and there are chapters that are “champs.”  Which will you be?  Will you be the one who chooses a level of intensity, a level of work ethic, a level of effort that will get the results of a true champ, or will you settle for surviving?

A lot of chapters we work with a) understand the system that we teach, b) have talented members, and c) have a great organization to share with the world… but they lack one simple thing.  They lack the level of intense focus and effort it takes to be great. 

Here are three ways to bring The Eye of the Tiger to your chapter this Spring.

1. Secret Meetings:  Don’t ask for help with recruitment over E-mail, at your chapter meetings, or in passing.  Quietly whisper about a secret meeting at midnight tonight about something crazy you’re going to do.  At the meeting, in a hushed voice, inspire your members with an intense vision of revolution on campus.  Your chapter is going to flip everything on its head.  You’re going to shake up campus.  And you’re going to do it by finding the best people on campus to help you.  Everything changes tonight.  Play this song in the background.

 

2.   Make everything in recruitment a competition.

3.   Raise your membership selection standards to an absurd, crazy, elite level.  What if your chapter decided to only accept members with a 3.8 gpa or better?  What if you only gave an invitation of membership to students who were already President of another student organization on campus.  What if members had to have been in the top 5% of their graduating class in high school to even be considered?  What if members had to have 5 letters of recommendation from professors in order to get voted upon?  What if  members had to commit to $10,000 worth of philanthropic fundraising, and a month of international service in order to get a bid?  And what if you made all that information public, and shouted from the rooftops that you were committing to be an organization that changes the world?  That would be intense.

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Door Holding Campaign

January 19th, 2010

by Matt Mattson

hold-door-open-t14749During a chapter-specific meeting I had before my program this weekend (we love doing these, by the way), the Sigma Alpha Epsilon chapter at the University of Wyoming came up with a great idea that I wanted to share.

There are a thousand ways to adapt this idea to your organization.  For further inspiration, read this and this.

So, SAE is about being a “True Gentleman.”  This is something that these guys take very seriously.  For this chapter in particular, recruitment is very important this semester, and they want to make sure that they do everything they can to drive high quality men into the group.  Here was their idea.

Because they know that Quantity Drives Quality, they want to meet as many non-Greek men as possible (and add those names to the chapter’s Names List).  This way they will have more people to choose from and can ensure that they’re only recruiting True Gentlemen.  They realized that one of the most effective and efficient ways to  build that Names List is through referrals — asking others to help them identify the best of the best men on campus.

Picture this.  Every door of the student union, library, food court, dorms, and all other high-traffic buildings on campus have a guy standing outside in the cold, in a shirt and tie, every day for a week, holding the door open for every person that walks through.  As the person walks through and inevitably says, “Thank You,” the door holder hands the person a small index card.  On the front of the card, it just says “TRUE GENTLEMEN” (no fraternity letters).  On the back of the card, it says something like this,

“You thought chivalry was dead?  We’re here to prove that true gentlemen still exist at the University of Wyoming.  Would you help us find more men like us?  We’re giving away an award for the top 100 most gentlmanly, chivalrous, and honorable men at Wyoming.  Nominate the guy(s) you think most represent a True Gentleman.”

I NOMINATE: ______________________ as a True Gentleman

He can be reached at: ______________________ or __________________.

My name is: ______________________.

The guys still have some details to work out, but they talked about having  a table in the Student Union taking nominations, setting up a Facebook Fan page for “Wyoming’s True Gentleman Initiative,” and directly asking for referrals of true gentlemen from every professor, staff member, student leader, sorority woman, administrator, freshman, etc. that they could find.  They also talked about giving away a formal prize, and taking out an ad in the student newspaper listing all the nominees and congratulating them (like the Dean’s List of gentlemen).

I loved this idea because, A) It gave their chapter members something to talk about.  So often members don’t strike up conversations with strangers because they don’t have anything interesting to talk about.  B) The campaign was truly based on the organization’s core values. C) It created buzz, but their letters were nowhere to be seen… it doesn’t look like a recruitment effort, and for that matter, it isn’t.  This is a legitimate service to the campus and after a few weeks they’ll reward someone who represents what they believe to be important — being a gentleman.  Because they were nice to people, they’ll have a larger names list and have a targeted list of nominated gentlemen that would make a great new member class. 

This isn’t about tricky marketing or flashy P.R.  It is about adding value to the campus.  It is about engaging with the community through the exemplifcation of fraternal values.  It is about being socially excellent and celebrating social excellence.  These guys genuinely wanted to do this project… not for recruitment gain, but because it is what their organization is about.  I’m guessing they’ll have some recruitment gains as well.

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Be Nice to People (at least for a week)

January 14th, 2010

by Matt Mattson

be_nice_to_people_bumper_sticker-p128996074143006898trl0_400There it is.  That’s my super double secret, world changing, record setting, mind blowing recruitment strategy for 2010.

Be Nice to People.  At least for a week.

Now, we think you should be nice to people all the time.  In fact, that’s a major part of being socially excellent.  But I wanted to write a practical blog with a specific recommendation that I think will drive dramatic recruitment results for your organization.  I wanted to provide a clear, actionable, cost-effective recruitment strategy for your organization to execute right now.  And that’s it.  Be Nice to People.  At least for a week.

In a few of our recent Dynamic Recruitment Workshops we’ve been teaching that “You have to give to get.”  That statement has a double meaning in our workshops, and one of those meanings is that if you want to gain access to new non-members of your organization, the best way to do it is to approach them with something of value to them.  So, in other words, instead of approaching non-members this semester with something of value to you (like “come to our recruitment event” - that’s something you would gain from), approach them with something of value to them (like “would you like a ride to the away basketball game this weekend, we’re putting together a carpool.”)

What if during your “recruitment week” this semester you kept it really simple.  No recruitment events.  No recruitment brochures.  No recruitment fliers or advertising.  You just found a way for your organization and its members to be nice to people each day of the week.  Here’s what it might look like (fraternity example).  I’M DEFINITELY GUESSING YOU CAN COME UP WITH BETTER IDEAS FOR YOUR CAMPUS… DO SO.

MONDAY:  The chapter takes the leaders of the top 10 organizations on campus out to lunch, asks them how your organization can support their efforts this semester (be authentic and willing to help).  During the conversation mention you’re trying to meet the best of the best on campus, and ask for their referrals.  Help them.  That afternoon and evening the chapter goes on a high-five campaign around campus… making as many people’s days as possible through the power of a high five.  Meet those people and talk to them. All day the chapter has been adding new names to the list and bringing their potential members with them.

TUESDAY:  The chapter is helping a campus service organization with their major project today.  Just to help and be nice.  If you happen to meet some people along the process, good for you (if you’re socially excellent, you’ll meet everyone).  That evening the chapter brings gifts to all the sorority houses, and invites them all to dinner at their place the next night.  The chapter invites everyone they see to join them at a local restaurant to watch the big game that night.  All day the chapter has been adding new names to the list and bringing their potential members with them.

WEDNESDAY:  Free hot cocoa day.  The chapter is standing out on the quad all day long (starting at 7 a.m.) handing out hot cocoa to people who pass by and meeting them.  Perhaps they also do the Greek Life Survey while they’re there.  That afternoon, a select group of members take small gifts to faculty and staff members that have helped them over the semester, just to say thanks.  At 4 p.m. the chapter starts up 5 spontaneous touch football games by going into the dorms/food courts and telling everyone that “in 10 minutes there is a massive football tournament happening in the quad, everybody change your shoes and get out there.” Wednesday evening the chapter is cooking dinner for sorority women.  While the ladies are there the guys ask for referrals.  All day the chapter has been adding new names to the list and bringing their potential members with them.

THURSDAY:  The chapter does a variation of the Free Compliments idea on the quad all day long.  Thursday’s campus newspaper runs a full page advertisement in which the fraternity recognizes, by name, the men on campus who have been referred to them over the course of the previous semester as being “the best examples of high performing gentlemen on campus.”  Just to be nice.  That evening the chapter is co-hosting (along with the residence life office, to help them fulfill their programming requirements) a communications professor who is teaching a fun, interactive seminar for freshmen guys to teach them how to improve their interpersonal communication skills and better communicate with potential love interests.  Or this. This is a free seminar and is NOT a rush event.  In fact, the fraternity’s letters aren’t anywhere on the promotional materials. This is just a cool program for freshmen. All day the chapter has been adding new names to the list and bringing their potential members with them.

FRIDAY:  The chapter spends the entire day with clipboards on campus getting people to sign up for free study tables before mid-term exams.  The study tables are free, held at co-sponsoring sorority houses, and there will be free coffee provided.  They are open to everyone.  They also hand out small sheets of paper that list the cool places to hang out this weekend to listen to local bands (especially “Friday Fun Bash”).  The chapter calls everyone on its list that afternoon to invite them to the big Pancake Breakfast planned for Sunday morning, which is raising money for charity.  That evening, the chapter goes to support a large non-alcoholic social being put on by the student government called, “Friday Fun Bash.”  They bring 25 additional people and free party hats for everyone (that they bought at the dollar store).  All day the chapter has been adding new names to the list and bringing their potential members with them.

SATURDAY:  Lunch interview day.  The chapter has been setting up 2-on-1 interviews all week that take place all day Saturday.  The entire chapter spends from 9 a.m. to 5 p.m. in small 2-on-1 meetings with potential members… These meetings are meant to give the potential members an opportunity to interview the members about lifelong membership in the organization.  That evening is the big home basketball game starting at 7 p.m.  Starting at 5:30 p.m., the chapter goes to the dorms and hands out noisemakers and signs that were co-created by the athletics department to get more school spirit (they bring a ton of potential members with them).  The chapter leads a train of a thousand fans from the dorms over to the arena.  That night after the game, the chapter hosts a special invite-only cigar night at a secret location.

SUNDAY: Bid day.  The chapter wakes up early and co-hosts the Pancake Breakfast with the Office of Multicultural Affairs.  During the morning, a handful of members have, by 9 a.m., made a phone call to everyone who has shown interest in the fraternity this week to thank them.  The chapter spends the middle part of the day visiting sororities that gave them referrals, and thanking them (and inviting them to join them for dinner that evening with their new members).  Early afternoon, the chapter quietly offers bids to their chosen new members.  Later in the afternoon the chapter brothers pair up with new members and go around campus exemplifying their values and doing good deeds for strangers to set a positive example for their new members.  That evening the chapter serves as excellent hosts to the sorority women they’ve invited to dinner, and they make their new members feel like kings.

Repeat something similar next week.

Repeat the next week too.

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Greeks Helping Haiti

January 13th, 2010

As of right now (1/13/10, 1 p.m. EST) there are estimates of hundreds of thousands of people who have died due to an earthquake in Haiti.  People are in great need while many of us (fraternity/sorority members) sit in comfort.

There are about 750,000 collegiate fraternity and sorority members who have pledged to being active servants to others. There are millions of alumni.

What if 20% of the collegians texted “HAITI” to 90999 to donate $10* to Red Cross relief efforts, or texted “YELE” to 501501 to donate $5* to Wyclef Jean’s foundation, Yele, which will support Haiti relief efforts as well?

$1,500,000 could be raised by collegiate Greeks today if only our “workhorses” responded.

It seems pretty easy.  In fact it took 10 seconds.

[We're already having people E-mail/message us to let us know they've organized Greeks around them to do this - send us your story Matt@PhiredUp.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it ].

*charge will show up on your phone bill.

I know there are others out there inspired by the level of impact Greeks can have on our world.  Here are some examples.

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How Members Really Vote

January 12th, 2010

by Josh Orendi

Most people think voting happens with a secret ballot or a show of hands in a chapter meeting.  This may be true for official orders of business, but there’s a much more obvious and more powerful voting process that’s happening every day.

Members – college students in particular – vote with their TIME and MONEY.  Every dollar is a vote.  Every minute is a vote. 

Ask your members what they value and you may or may not get an honest response.  But … ask them to pay $10 for that product/service and the true value of your idea is instantly revealed.  Ask them to invest 15 minutes at a non-mandatory meeting and the value of the initiative is revealed. 

An unreturned email is a negative vote.  Perhaps against the content of the message, perhaps against the organization, perhaps against you.  A returned email is a positive vote of continuing engagement.

A member that shows up on time is voting with his/her presence.  So is the member that no-shows.

Attending every social function … missing every service project.  That’s a vote.

A member that pays dues in full is voting, the reverse is also true for the member that stiffed you.

Ask the members if they’d be open to having an expert come work with the chapter.  They usually say “YES!”  Ask them to pay a few dollars per person (outside the budget) and see if support continues.  There’s your vote.

What do your members value most based on how they choose to invest their non-mandatory time and dollars?

Dollars and minutes are voting instruments that are cold, pure, honest, and revealing.  Embrace them.  If a member isn’t willing to pay and/or doesn’t want to show up, that’s a pretty clear vote that you’re not providing something that he/she values.

Q:  Are good members telling you that your idea/organization lacks value, or are you offering a good idea/organization to the wrong people? 

Let me suggest that if they aren’t excited to attend and/or pay a few dollars, they’ve voted.  You either need to offer your members something they value or get members that value what you’re offering. 

A:  When the votes are tallied, if they won’t pay or show up, you either have a leadership problem or a recruitment problem.

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